Jansen 2 Unternehmensberatung

Master of Business Administration and Engineering Lutz Jansen
married – 3 children – born 1963

Passion for service excellence and a sales-oriented culture of companies. Since 2001 working as management consultant and member of the Association of German Management Consultants, BDU. Member of the Professional Association of Change Management (Fachverband Changemanagement) of the BDU.
Certified Management Consultant CMC

Fields of expertise:

• Service management and customer orientation
• Build-up and organizational development of sales teams
• Helping companies internalize and successfully employ the principles of Change Management

Summary of references:

• Management consultant for organizational change in the healthcare industry transforming a company to a service-oriented culture with a more commercial attitude
• Program manager for an organizational change to move from a service and delivery focus to sales and account relationship mindset for telephone-based customer contact  
• Lead trainer and sales-coach for solution-selling and conceptual-selling to target accounts employing various techniques and terminologies across all major industries including the public-sector
• Various transformation projects using ITIL best practice approach to create a service-culture which either avoided an outsourcing initiative or fueled the outsourcing decision and supported sustainable change and its commercial outcome
• Establishment and implementation of change management practice in an organization to adopt and live the culture towards a “learning organization”
• Establish a scenario-based holistic planning process and framework to better prepare a company for future changes (based on BSC or Hoshin-Kanri-Approach)
• Management consultant for various outsourcing projects – either in transition, surveillance or even cancellation phase
• Preparation and execution of a dual diligence exercise for the selection of suppliers for a complete outsourcing program where two business model options were being assessed (financial services sector) 

• Moderation and implementation of functional boundaries for the organizational partition
• Establishment of a service  management organization designed to control the external processing of orders
• Preparation and execution of the analysis and evaluation of prospective supplier companies

• Support for the analysis and evaluation processes in the coaching and management of change to a solution-driven sales and engagement-approach for an enterprise sales-organization in EMEA (300 employees)
• Organization of an International Program Office (approx. 200 employees) for the implementation of a large-scale project to merge two competing service organizations across EMEA impacting more than 20,000 employees and incorporating 8 different languages

- Project management of the introduction of a new IT system environment designed to provide new consolidated data structure for the core businesses of the two merged companies (Basis SAP SM plus Specials) with approx. 80 employees

- Introduction of a new working environment and decommissioning of the old environment

- Goal accomplished with regards to both timeframe and budget - satisfied customer

• Market introduction of application management services (sales and operating departments / target size 300 million Euros) in accordance with ITIL/ITSM